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OCFS may take any of the following actions, or any combination of actions, as part of the enforcement process:

Denial
“Renewal denied” means the application to renew the license or registration to operate the child day care program was denied, the license or registration was permitted to expire, and the enforcement action to deny the application of the program to renew the license or registration is final.

Revocation
“Revoked” means OCFS took action to rescind the license or registration to operate the child day care program. The enforcement action to revoke the license or registration is final, and the program may no longer operate.

Suspension
“Suspended” means the child day care program has been closed by OCFS because there is evidence that the public health or a child’s safety or welfare is in imminent danger. A program which has been suspended must immediately stop operating. Suspension will continue until OCFS has determined that the condition requiring suspension has been corrected, until the child day care license or registration has been revoked, or until the program successfully challenges OCFS’ decision to suspend.

Pending Status
Enforcement action is “pending” when a child day care program has been notified that OCFS is taking enforcement action. Enforcement action will remain “pending” until a final decision has been rendered by an administrative law judge or by a court, or until the enforcement action has been resolved. A program may continue to operate while an enforcement action is pending.

 Program Overview

Contact Name: Cassondra D. Ball	Contact Title: Director
Program Type: School-Age Child Care	Status: Open
School District: Watkins Glen	Site Address: 612 S. Decatur St., Watkins Glen, NY 14891
First Licensed/Registration Date: Aug 28, 2017 Current Registration Period: Aug 28, 2023 - Aug 27, 2027	Phone: (607) 535-8908 Fax: (607) 535-4199
Total Capacity: 14 Preschoolers and 80 School-Aged Children   Open Child Care Slots*: This information was self reported to OCFS on 10/29/2024 2:23:38 PM 3 Preschool aged 11 School-Aged children
*Important Note: This self reported information on open child care slots can quickly change. Please contact this program for the most current openings.
Care available during non-traditional hours: No	Removed from referral list: No
This facility is approved to administer medications.	This program is located in a school.
This facility has Non-Patient Specific Auto Injectors.

For additional information on this program and compliance history, contact

Office: Pro Action of Steuben and Yates, Inc. Phone: (607) 776-2126

For additional details and to view the checklist used during an inspection, please click on the Inspection ID links below. Inspection checklists are generated per inspection type and reason. Also note, that any regulatory requirement can be assessed and cited during an inspection and as a result, may not be reflected on the inspection checklist. These items would be reflected in the program's compliance history that is posted.

 Inspection History: (Inspections in the past 24 months)

This program is located in a public school and, therefore, the program may not be responsible for correcting the violation.

Date	Inspection Type	Inspection ID	Inspection Result
May 13, 2025	Annual Unannounced	2025-I-RRO-009839	No violations cited for this Inspection
Mar 25, 2025	Complaint (Substantiated)	2025-I-RRO-029735	Violations Found
			Regulation Description Compliance Status 414.8(a) Children cannot be left without competent direct supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development. Corrected
Mar 13, 2025	Monitoring	2025-I-RRO-025817	No violations cited for this Inspection
Oct 15, 2024	Monitoring	2024-I-RRO-053159	No violations cited for this Inspection
Aug 19, 2024	Complaint (Substantiated)	2024-I-RRO-080368	Violations Found
			Regulation Description Compliance Status 414.8(a) Children cannot be left without competent direct supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development. Corrected 414.8(c) The school-age child care program must provide supervision of the staff responsible for the care of children. Workloads and assignments must be arranged to provide consistency of care to children and to allow staff to fulfill their respective responsibilities. Corrected 414.14(k) All child care programs must have at least one staff person who holds a valid certification in cardiopulmonary resuscitation (CPR) and first aid on the premises of the program during the program's operating hours. Corrected
Jul 18, 2024	Monitoring	2024-I-RRO-053157	No violations cited for this Inspection
May 14, 2024	Monitoring	2024-I-RRO-043412	No violations cited for this Inspection
Apr 25, 2024	Complaint (Substantiated)	2024-I-RRO-043818	Violations Found
			Regulation Description Compliance Status 414.8(a) Children cannot be left without competent direct supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development. Corrected
Apr 23, 2024	Other	2024-I-RRO-043322	Violations Found
			Regulation Description Compliance Status 414.8(n) The use of any type device for social or entertainment purposes, listening to music on headphones, playing screen games, using the internet, or making personal calls while supervising children is prohibited. The use of mobile phones is permitted as necessary to promote the children's safety and ensuring the orderly operation of the program. Corrected
Mar 27, 2024	Complaint (Substantiated)	2024-I-RRO-039803	Violations Found
			Regulation Description Compliance Status 414.10(a) Any abuse or maltreatment of a child is prohibited. A school-age child care program must prohibit and may not tolerate or in any manner condone an act of abuse or maltreatment by a staff, volunteer or any other person. An abused child or maltreated child means a child defined as an abused child or maltreated child pursuant to section 412 of the Social Services Law. Corrected
Mar 25, 2024	Complaint (Substantiated)	2024-I-RRO-039525	Violations Found
			Regulation Description Compliance Status 414.5(a) Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard. Corrected 414.8(a) Children cannot be left without competent direct supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development. Corrected 414.10(c) In accordance with the provisions of sections 413 and 415 of the Social Services Law, school-age child care program staff must immediately report any suspected incidents of child abuse or maltreatment concerning a child receiving child care to the Statewide Central Register of Child Abuse and Maltreatment or cause such a report to be made when such staff have reasonable cause to suspect that a child coming before them in their capacity as school-age child care program workers is an abused or maltreated child. This must be done in the following manner: Corrected 414.15(b)(14)(ii) The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident, Corrected
Feb 1, 2024	Annual Unannounced	2024-I-RRO-009998	No violations cited for this Inspection
Oct 12, 2023	Fire Safety - Other	2023-I-RRO-048077	No violations cited for this Inspection
Aug 22, 2023	Application - Renewal	2023-I-RRO-024404	No violations cited for this Inspection
Aug 16, 2023	Complaint (Substantiated)	2023-I-RRO-040289	Violations Found
			Regulation Description Compliance Status 413.6(d) Written approval for a waiver will be granted only upon a determination by OCFS that the proposed waiver will not adversely affect the health, safety or well-being of children, and that the purpose of the regulation which is waived will be met. Waivers may be time limited, at the discretion of OCFS. Corrected 414.8(a) Children cannot be left without competent direct supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development. Corrected 414.9(a) The program must establish and follow a written plan for behavior management that is acceptable to the office. This plan must include how the staff will approach challenging behaviors, help children solve problems and encourage acceptable behaviors. Corrected 414.15(b)(14)(ii) The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident, Corrected 414.15(c)(3) The program must maintain on file at the program, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: the name, address, gender, and date of birth of each child and each child's parents' names, addresses, telephone numbers and place(s) at which the parents or other persons responsible for the child can be reached in case of an emergency; Corrected 414.15(c)(4) The program must maintain on file at the program, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: the names and addresses of persons authorized to take the child(ren) from the program; Corrected 414.15(c)(6) The program must maintain on file at the program, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: children's individual health care plans; parental consents for emergency medical treatment; the name and dosage of any medications used by a child, the frequency of administration of such medications, and a record of their administration by program staff; daily health check documentation; a record of illnesses and injuries occurring while in care; and any indicators of child abuse or maltreatment; Corrected
Jul 28, 2023	Complaint- In Error	2023-I-RRO-037809	No violations cited for this Inspection
Jul 10, 2023	Fire Safety - Other	2023-I-RRO-036087	No violations cited for this Inspection
Jul 5, 2023	Annual Unannounced	2023-I-RRO-010205	No violations cited for this Inspection

Additional Inspection History

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 Compliance History

This program is located in a public school and, therefore, the program may not be responsible for correcting the violation.
Date of Last Inspection: May 13, 2025	Currently uncorrected violations: None

Date	Regulation	Description	Compliance Status as of last inspection
Mar 25, 2025	414.8(a)	Children cannot be left without competent direct supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.	Corrected
Aug 19, 2024	414.8(a)	Children cannot be left without competent direct supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.	Corrected
Aug 19, 2024	414.8(c)	The school-age child care program must provide supervision of the staff responsible for the care of children. Workloads and assignments must be arranged to provide consistency of care to children and to allow staff to fulfill their respective responsibilities.	Corrected
Aug 19, 2024	414.14(k)	All child care programs must have at least one staff person who holds a valid certification in cardiopulmonary resuscitation (CPR) and first aid on the premises of the program during the program's operating hours.	Corrected
Apr 25, 2024	414.8(a)	Children cannot be left without competent direct supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.	Corrected
Apr 23, 2024	414.8(n)	The use of any type device for social or entertainment purposes, listening to music on headphones, playing screen games, using the internet, or making personal calls while supervising children is prohibited. The use of mobile phones is permitted as necessary to promote the children's safety and ensuring the orderly operation of the program.	Corrected
Mar 27, 2024	414.10(a)	Any abuse or maltreatment of a child is prohibited. A school-age child care program must prohibit and may not tolerate or in any manner condone an act of abuse or maltreatment by a staff, volunteer or any other person. An abused child or maltreated child means a child defined as an abused child or maltreated child pursuant to section 412 of the Social Services Law.	Corrected
Mar 25, 2024	414.5(a)	Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.	Corrected
Mar 25, 2024	414.8(a)	Children cannot be left without competent direct supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.	Corrected
Mar 25, 2024	414.10(c)	In accordance with the provisions of sections 413 and 415 of the Social Services Law, school-age child care program staff must immediately report any suspected incidents of child abuse or maltreatment concerning a child receiving child care to the Statewide Central Register of Child Abuse and Maltreatment or cause such a report to be made when such staff have reasonable cause to suspect that a child coming before them in their capacity as school-age child care program workers is an abused or maltreated child. This must be done in the following manner:	Corrected
Mar 25, 2024	414.15(b)(14)(ii)	The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident,	Corrected
Aug 16, 2023	413.6(d)	Written approval for a waiver will be granted only upon a determination by OCFS that the proposed waiver will not adversely affect the health, safety or well-being of children, and that the purpose of the regulation which is waived will be met. Waivers may be time limited, at the discretion of OCFS.	Corrected
Aug 16, 2023	414.8(a)	Children cannot be left without competent direct supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.	Corrected
Aug 16, 2023	414.9(a)	The program must establish and follow a written plan for behavior management that is acceptable to the office. This plan must include how the staff will approach challenging behaviors, help children solve problems and encourage acceptable behaviors.	Corrected
Aug 16, 2023	414.15(b)(14)(ii)	The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident,	Corrected
Aug 16, 2023	414.15(c)(3)	The program must maintain on file at the program, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: the name, address, gender, and date of birth of each child and each child's parents' names, addresses, telephone numbers and place(s) at which the parents or other persons responsible for the child can be reached in case of an emergency;	Corrected
Aug 16, 2023	414.15(c)(4)	The program must maintain on file at the program, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: the names and addresses of persons authorized to take the child(ren) from the program;	Corrected
Aug 16, 2023	414.15(c)(6)	The program must maintain on file at the program, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: children's individual health care plans; parental consents for emergency medical treatment; the name and dosage of any medications used by a child, the frequency of administration of such medications, and a record of their administration by program staff; daily health check documentation; a record of illnesses and injuries occurring while in care; and any indicators of child abuse or maltreatment;	Corrected
*Violations are posted on this web site after the inspection results have been finalized in a report mailed to the provider. Violations are listed here as 'Corrected' after the Office has verified corrections with the provider, and a letter confirming the corrections has been mailed to the provider.
For additional information on this program and compliance history, contact Office: Pro Action of Steuben and Yates, Inc. Phone: (607) 776-2126

 Enforcement History

The New York State Office of Children and Family Services uses a range of tools to help bring child care programs into compliance with statutory and regulatory requirements.

The enforcement actions listed on this website only include denial, revocation or suspension of a child care program's license or registration. Fines are not shown on this website. OCFS stops referring families to the program if a program's license or registration is closed, revoked or suspended.

Other enforcement actions such as Corrective action plans and fines are not shown on this website.

Enforcement Actions since July, 2020: Yes