Program Name: Volunteers of America of Western New York, Inc.    License/Registration ID: 43997


 Program Overview
Contact Name: Pandora R. Brinkley Contact Title: Director
Program Type: Day Care Center Status: Open
School District: Rochester
Site Address: Map
214 Lake Ave, Rochester, NY 14608-1208
First Licensed/Registration Date: Sep 28, 1998
Current Registration Period: Sep 1, 2022 - Aug 31, 2026
Phone: (585) 402-7220
Fax: (585) 647-9175
Total Capacity: 287
-Infants: 16
-Toddlers: 12
-Preschool: 234
-School-Age: 25
Open Child Care Slots*:
This information was self reported to OCFS on 12/7/2024 9:01:18 AM
-Infants: 0
-Toddlers: 3
-Preschool: 15
-School-Age: 10

*Important Note: This self reported information on open child care slots can quickly change.


Please contact this program for the most current openings.


Care available during non-traditional hours: No
Removed from referral list: No
This facility is approved to administer medications.
This facility has Non-Patient Specific Auto Injectors.

For additional information on this program and compliance history, contact
Office: Rochester Regional Office
Phone: (585) 238-8531
For additional details and to view the checklist used during an inspection, please click on the Inspection ID links below. Inspection checklists are generated per inspection type and reason. Also note, that any regulatory requirement can be assessed and cited during an inspection and as a result, may not be reflected on the inspection checklist. These items would be reflected in the program's compliance history that is posted.

 Inspection History: (Inspections in the past 24 months)

Date Inspection Type Inspection ID Inspection Result  
Mar 11, 2026 Annual Unannounced 2026-I-RRO-001431 No violations cited for this Inspection
Nov 13, 2025 No Approved Director 2025-I-RRO-101158 Violations Found
Inspection Conducted Off-Site
Aug 18, 2025 Monitoring 2025-I-RRO-059741 No violations cited for this Inspection
Aug 15, 2025 Complaint (Substantiated) 2025-I-RRO-059266 Violations Found
Jun 17, 2025 Complaint (Substantiated) 2025-I-RRO-046740 Violations Found
Mar 12, 2025 Complaint (Substantiated) 2025-I-RRO-028170 Violations Found
Feb 24, 2025 Complaint (Substantiated) 2025-I-RRO-024764 Violations Found
Jan 6, 2025 Annual Unannounced 2025-I-RRO-002262 No violations cited for this Inspection
Dec 27, 2024 Complaint (Unsubstantiated) 2024-I-RRO-114897 Violations Found
Sep 27, 2024 Complaint (Substantiated) 2024-I-RRO-097026 Violations Found
Sep 25, 2024 Fire Safety - Other 2024-I-RRO-096827 No violations cited for this Inspection
Sep 10, 2024 Complaint (Substantiated) 2024-I-RRO-084668 Violations Found
Aug 9, 2024 Complaint (Substantiated) 2024-I-RRO-078870 Violations Found
Jul 18, 2024 Complaint (Substantiated) 2024-I-RRO-074838 Violations Found
Jun 10, 2024 Complaint (Substantiated) 2024-I-RRO-050852 Violations Found
Additional Inspection History

*Inspections may be conducted outside of program operating hours and/or off-site(where inspector was not on premises where care is provided) for the following reasons:
-Record/File Review
-Interviewing of Staff
-Or Other Investigative Reasons

 Compliance History
Date of Last Inspection: Mar 11, 2026 Currently uncorrected violations: None
Date Regulation Description Compliance Status as of last inspection
Nov 13, 2025 418-1.15(b)(23) Upon termination or resignation of the director: Corrected
Aug 15, 2025 418-1.8(b) The child day care center must employ staff who will promote the physical, intellectual, social, cultural and emotional well-being of the children. Corrected
Aug 15, 2025 418-1.9(b) The staff must use acceptable techniques and approaches to help children solve problems. Corrected
Aug 15, 2025 418-1.9(j) Corporal punishment is prohibited. For the purposes of this Subpart, the term corporal punishment means punishment inflicted directly on the body including, but not limited to, physical restraint, spanking, biting, shaking, slapping, twisting or squeezing; demanding excessive physical exercise, prolonged lack of movement or motion, or strenuous or bizarre postures; and compelling a child to eat or have in the child's mouth soap, foods, hot spices or irritants or the like. Corrected
Aug 15, 2025 418-1.10(a) Any abuse or maltreatment of a child is prohibited. A day care center must prohibit and may not tolerate or in any manner condone an act of abuse or maltreatment by an staff, volunteer or any other person. An abused child or maltreated child means a child defined as an abused child or maltreated child pursuant to Section 412 of the Social Services Law. Corrected
Aug 15, 2025 418-1.10(c) In accordance with the provisions of Sections 413 and 415 of the Social Services Law, child care center staff must immediately report any suspected incidents of child abuse or maltreatment concerning a child receiving child care to the Statewide Central Register of Child Abuse and Maltreatment, or cause such a report to be made, when such staff have reasonable cause to suspect that a child coming before them in their capacity as child care center workers is an abused or maltreated child. This must be done in the following manner: Corrected
Aug 15, 2025 418-1.13(a)(1) Staff and volunteers must be mature, of good character and possess suitable personal qualifications. Corrected
Aug 15, 2025 418-1.15(b)(14)(ii) The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident, Corrected
Jun 17, 2025 418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development. Corrected
Jun 17, 2025 418-1.8(p)(1) No child can be released from the child day care center to any person other than his or her parent, a person(s) currently designated in writing by such parent to receive the child, or another person authorized by law to take custody of a child. Corrected
Mar 12, 2025 418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development. Corrected
Mar 12, 2025 418-1.8(b) The child day care center must employ staff who will promote the physical, intellectual, social, cultural and emotional well-being of the children. Corrected
Mar 12, 2025 418-1.9(j) Corporal punishment is prohibited. For the purposes of this Subpart, the term corporal punishment means punishment inflicted directly on the body including, but not limited to, physical restraint, spanking, biting, shaking, slapping, twisting or squeezing; demanding excessive physical exercise, prolonged lack of movement or motion, or strenuous or bizarre postures; and compelling a child to eat or have in the child's mouth soap, foods, hot spices or irritants or the like. Corrected
Feb 24, 2025 418-1.7(h)(1) Television and other electronic visual media must be turned off when not part of a planned developmentally appropriate program activity. Corrected
Feb 24, 2025 418-1.8(n) The use of any type of personal electronic media device for social or entertainment purposes, including but not limited to, listening to music on headphones, playing screen games, surfing the internet, sending e-mails, or making personal calls while supervising children is prohibited. The use of mobile phones is permitted as necessary to promote the children's safety and ensuring the orderly operation of the program. Corrected
Dec 27, 2024 418-1.15(b)(14)(ii) The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident, Corrected
Sep 27, 2024 418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development. Corrected
Sep 27, 2024 418-1.10(a) Any abuse or maltreatment of a child is prohibited. A day care center must prohibit and may not tolerate or in any manner condone an act of abuse or maltreatment by an staff, volunteer or any other person. An abused child or maltreated child means a child defined as an abused child or maltreated child pursuant to Section 412 of the Social Services Law. Corrected
Sep 10, 2024 418-1.11(b)(9) Consumption of or being under the influence of an illegal drug by any staff person or volunteer is prohibited during child day care hours. Corrected
Aug 9, 2024 418-1.9(b) The staff must use acceptable techniques and approaches to help children solve problems. Corrected
Jul 18, 2024 418-1.5(a) Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard. Corrected
Jul 18, 2024 418-1.7(q) Cribs, bassinets and other sleeping areas for infants through 12 months of age must include an appropriately sized fitted sheet, and must not have bumper pads, toys, stuffed animals, blankets, pillows, wedges or infant positioners. Wedges or infant positioners will be permitted with medical documentation from the child's health care provider. Corrected
Jul 18, 2024 418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development. Corrected
Jun 10, 2024 418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development. Corrected
Jun 10, 2024 418-1.10(a) Any abuse or maltreatment of a child is prohibited. A day care center must prohibit and may not tolerate or in any manner condone an act of abuse or maltreatment by an staff, volunteer or any other person. An abused child or maltreated child means a child defined as an abused child or maltreated child pursuant to Section 412 of the Social Services Law. Corrected
Jun 10, 2024 418-1.15(b)(14)(ii) The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident, Corrected
*Violations are posted on this web site after the inspection results have been finalized in a report mailed to the provider. Violations are listed here as 'Corrected' after the Office has verified corrections with the provider, and a letter confirming the corrections has been mailed to the provider.
For additional information on this program and compliance history, contact
Office: Rochester Regional Office
Phone: (585) 238-8531

 Enforcement History
The New York State Office of Children and Family Services uses a range of tools to help bring child care programs into compliance with statutory and regulatory requirements.

The enforcement actions listed on this website only include denial, revocation or suspension of a child care program's license or registration. Fines are not shown on this website. OCFS stops referring families to the program if a program's license or registration is closed, revoked or suspended.

Other enforcement actions such as Corrective action plans and fines are not shown on this website.
Enforcement Actions since April, 2021: Yes